Information we collect about you
- Personal and contact information when you contact us via telephone such as voicemail and answerphones.
How and why we use your personal data
We have set out all of the ways we use your personal data, and why in the table below. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement.
|How we use your personal data||Why we use your personal data|
|Staff training||We may use copies of your communications with us (including voice recordings) in order to train our staff.||Necessary for our legitimate interests (to ensure that we are able to provide the best service to you).|
How your information is shared
Depending on the nature of your enquiry, we sometimes share the data we collect from you with the following trusted third parties:
- Supply chain partner who are contractually linked with the provision of the recording services.
- Police or other such regulatory authority – as part of an investigation or otherwise for legal or regulatory purposes.
- Auditors – to audit our systems and processes for the purposes of ensuring efficiency, or regulatory or contractual compliance.
- Professional advisers including lawyers, auditors and insurers – for the purposes of providing consultancy, legal, insurance and accounting services.
How long do we keep your information?
- We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements.
- At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes.
- To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
- In some circumstances you may be entitled to ask us to delete your data: see ‘Your rights’ for further information.