Assistant Chief Probation Officer, Community Payback
Claire has worked in probation ever since graduating in 2001. Currently Head of Community Payback, she has extensive experience in all aspects of probation practice, including heading up operations, business improvement and people development. She has also led on investigations, quality assurance and service user involvement.
Claire was a Senior Probation Officer for six years, which included working in one of the most deprived wards in the country. She has managed a range of projects to improve and develop our services, including those aimed at women.
She is our strategic lead for women and service user involvement. Claire is a Fellow of the Probation Institute.
Assistant Chief Probation Officer, Excellence and Effectiveness
Since qualifying in 2003 as a Probation Officer in London, Debbie has managed a variety of multi-disciplinary teams, including courts and integrated offender management (IOM). She has an impressive track record, working with key criminal justice stakeholders and partners. Amongst other projects, Debbie steered the design and implementation of a multi-agency domestic abuse perpetrators panel (MADAPP) and led the development and implementation of a harmonised integrated service user management framework across Kent, Surrey and Sussex. Debbie has revised Seetec Group’s safeguarding policies and procedures, led the design of its safeguarding recording apps and the implementation of these new policies and procedures across UK and Ireland operations.
Debbie is now responsible for our Excellence and Effectiveness directorate which leads on quality development, policy development and our research unit. She ensures that policy and practice is of a high quality and responding to emerging and evolving trends in probation, crime and criminal justice.
Assistant Chief Probation Officer, Case Management in Surrey
Lee has worked in probation services for 11 years. He trained and qualified as a Probation Officer in Sussex.
Lee has worked in various functions including court, case management, integrated offender management (IOM) and community payback. As Assistant Chief Probation Officer, he oversees the delivery of case management to service users including those who are about to leave prison. Lee is also the CRC’s senior management lead for safeguarding, enforcement and unpaid work.
Assistant Chief Officer, Administration and Facilities
Catherine has 18 years’ experience supporting probation services through a variety of roles, including business support management, training, and IT as well as contributing to the development of the assessment tool M-SAT.
Catherine, who began her probation career as an Administration Manager in West Sussex, now has responsibility for all the administrative and facilities teams right across the three counties in which KSS CRC operates. In this role, she is responsible for the design and delivery of high quality administrative and support services. She is also driving the move to employ apprentices within the organisation.
A qualified Prince II practitioner, Catherine has worked in project management in the private sector, as well as within the probation arena. This experience has been invaluable to Catherine, who has led the estates transformation across KSS CRC to ensure that the new offices are efficient, multi-purpose and suitable for our service users, visitors and staff.
Assistant Chief Probation Officer, Case Management in Kent
Emma has gained extensive experience in all aspects of probation during her 19 years in this field. Emma is currently Assistant Chief Probation Officer for case management. A qualified probation officer, Emma’s previous experience includes working in prisons, with magistrates and crown courts, management of service users, and programmes. She has specialised in working with high risk male service users, mainly domestic abuse and sex offenders, and accredited programme delivery.
Before moving into management, Emma worked as a Quality Development Officer, supporting staff to improve and further develop their skills; she gained a coaching qualification whilst undertaking this role. Emma’s first management role was as deputy manager and then acting Senior Probation Officer for the Kent Approved Premises, before moving into permanent senior probation officer roles within programmes and then the operations function for KSS CRC. Before moving into case management, Emma was the Head of Community Payback.
Assistant Chief Probation Officer, Learning and Development
Jane has over 14 years’ experience of working in probation, spanning case management, integrated offender management, group work interventions and court work. As a former Quality Development Officer, Vocational Qualifications Assessor and most recently a Practice Development Manager, she is passionate about helping people to grow through learning and development opportunities and has delivered training to probation staff. As well as being a qualified Probation Officer, Jane holds teaching, workplace coaching, assessing and quality assurance qualifications and is also an Ofqual Expert . She leads on the internal quality assurer for probation practice qualifications our in-house Vocational Qualification Centre delivers, chairs the level 3 probation practice apprenticeship development group and is developing the level 6 probation officer apprenticeship with other employees.
Jane has responsibility for developing the strategy for practice learning and development across all our KSS CRC regions and overseeing quality development.