Assistant Chief Probation Officer, Community Payback
Claire has worked in probation ever since graduating in 2001. Currently Head of Community Payback, she has extensive experience in all aspects of probation practice, including heading up operations, business improvement and people development. She has also led on investigations, quality assurance and service user involvement.
Claire was a Senior Probation Officer for six years, which included working in one of the most deprived wards in the country. She has managed a range of projects to improve and develop our services, including those aimed at women.
She is our strategic lead for women and service user involvement. Claire is a Fellow of the Probation Institute.
Assistant Chief Probation Officer, Research and Policy Development
Since qualifying in 2003 as a Probation Officer in London, Debbie has managed a variety of multi-disciplinary teams, including courts and integrated offender management (IOM). She has an impressive track record, working with key criminal justice stakeholders and partners. Amongst other projects, Debbie steered the design and implementation of a multi-agency domestic abuse perpetrators panel (MADAPP) and led the development and implementation of a harmonised integrated service user management framework across Kent, Surrey and Sussex. Debbie has revised Seetec Group’s safeguarding policies and procedures, led the design of its safeguarding recording apps and the implementation of these new policies and procedures across UK and Ireland operations.
Debbie is now responsible for policy development and our research unit ensuring that policy and practice is responding to emerging and evolving trends in probation, crime and criminal justice.
Assistant Chief Probation Officer, Case Management
Lee has worked in probation services for 11 years. He trained and qualified as a Probation Officer in Sussex.
Lee has worked in various functions including court, case management, integrated offender management (IOM) and community payback. As Assistant Chief Probation Officer, he oversees the delivery of case management to service users including those who are about to leave prison. Lee is also the CRC’s senior management lead for safeguarding, enforcement and unpaid work.
Assistant Chief Officer, Programmes
Carl has worked for over 20 years in the probation service in a variety of operational and management roles. This has given him broad experience in interventions, performance management, business development and stakeholder engagement. As a qualified therapist, Carl has combined his knowledge of effective treatment to facilitate behavioural change with his commercial experience of delivering lean, cost effective interventions.
Carl’s experience includes winning and managing externally commissioned contracts within a probation environment, including those commissioned by Public Health, Local Authorities and the Surrey Office of the Police and Crime Commissioner. During his time as head of service for interventions, Carl led the successful development and growth of a range of functions, including education, training and employment, the volunteer unit, accredited programmes, attendance centres for young adults and KSS CRC’s restorative justice partnerships.
Assistant Chief Officer, Administration and Facilities
Catherine has 18 years’ experience supporting probation services through a variety of roles, including business support management, training, and IT as well as contributing to the development of the assessment tool M-SAT.
Catherine, who began her probation career as an Administration Manager in West Sussex, now has responsibility for all the administrative and facilities teams right across the three counties in which KSS CRC operates. In this role, she is responsible for the design and delivery of high quality administrative and support services. She is also driving the move to employ apprentices within the organisation.
A qualified Prince II practitioner, Catherine has worked in project management in the private sector, as well as within the probation arena. This experience has been invaluable to Catherine, who has led the estates transformation across KSS CRC to ensure that the new offices are efficient, multi-purpose and suitable for our service users, visitors and staff.
Assistant Chief Probation Officer, Excellence and Effectiveness
Paul has a broad range of operational experience gained over 15 years working in probation. Paul leads on: operational investigations (including Serious Further Offences, Complaints and Deaths under Supervision); internal auditing and Local Quality Inspections; the management of projects to improve the effectiveness of operational work; and practice improvements delivered by our Quality Development Officers.
Paul also has the operational lead on the development and implementation of MySIS and M-SAT - KSS CRC’s new case management and assessment tools - working closely with Seetec to try and ensure that the new systems meet operational need and that the rollout is as smooth as possible.
Paul has a particular interest in psychology in the context of Probation work and gained an MSc in Applied Forensic Psychology several years ago through Distance Learning.
Prior to working in Probation, Paul worked on HIV Prevention with a Health Authority and taught English as a Foreign Language in Spain, Brazil and Saudi Arabia.
Assistant Chief Probation Officer, Case Management
Emma has gained extensive experience in all aspects of probation during her 19 years in this field. Emma is currently Assistant Chief Probation Officer for case management. A qualified probation officer, Emma’s previous experience includes working in prisons, with magistrates and crown courts, management of service users, and programmes. She has specialised in working with high risk male service users, mainly domestic abuse and sex offenders, and accredited programme delivery.
Before moving into management, Emma worked as a Quality Development Officer, supporting staff to improve and further develop their skills; she gained a coaching qualification whilst undertaking this role. Emma’s first management role was as deputy manager and then acting Senior Probation Officer for the Kent Approved Premises, before moving into permanent senior probation officer roles within programmes and then the operations function for KSS CRC. Before moving into case management, Emma was the Head of Community Payback.
Assistant Chief Probation Officer, Learning and Development
Jane has over 14 years’ experience of working in probation, spanning case management, integrated offender management, group work interventions and court work. As a former Quality Development Officer, Vocational Qualifications Assessor and most recently a Practice Development Manager, she is passionate about helping people to grow through learning and development opportunities and has delivered training to probation staff.
As well as being a qualified Probation Officer, Jane holds teaching, workplace coaching, assessing and quality assurance qualifications and is also an Ofqual Expert . She leads on the internal quality assurer for probation practice qualifications our in-house Vocational Qualification Centre delivers, chairs the level 3 probation practice apprenticeship development group and is developing the level 6 probation officer apprenticeship with other employees.
Jane has responsibility for developing the strategy for practice learning and development across all our KSS CRC regions.