KSS CRC > Contact us

Contact us

If you are a service user and are unable to make your appointment, please contact your case manager at your local office using the office finder below.

Kent

Chatham Office
KSS CRC, 6th Floor, Anchorage House, 45-47 High Street Chatham, ME4 4LE
Tel: 01634 565297
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Maidstone Office
KSS CRC, Galleon House, 78-87 King Street, Maidstone, Kent, ME14 1BG
Tel: 01622 688858
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Sittingbourne Office
KSS CRC, Bell House, Bell Road, Sittingbourne, Kent, ME10 4DH
Tel: 01795 507279
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Tunbridge Wells Office
KSS CRC, 17 Garden Road, Tunbridge Wells, Kent, TN1 2XP
Tel: 01892 575401
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Ashford Office
KSS CRC, Templar House, Tannery Lane, Ashford, Kent, TN23 1PL
Tel: 01233 226460
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Ramsgate Office
KSS CRC, Queen's House, Queen Street, Ramsgate, Kent, CT11 9DH
Tel: 01843 853234
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Gravesend Office
KSS CRC, Joynes House, New Road, Gravesend, Kent, DA11 0AT
Tel: 01474 552339
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KSS CRC Kent Senior Attendance Centre
The Victory Academy, Magpie Hall Road, Chatham, Kent, ME4 5JB. Please contact the Officer in Charge (OIC) to discuss referrals and new orders - David Shock
Tel: 07715 422122
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Sussex

Brighton Office
KSS CRC, Sussex House, Crowhurst Road, Hollingbury, Brighton, East Sussex, BN1 8AF
Tel: 01273 020656
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Crawley Office
KSS CRC, Midtown House, 38-42 High Street, Crawley, West Sussex, RH10 1BW
Tel: 01293 225518
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Littlehampton Office
KSS CRC, Ground Floor East Suite, Arun Civic Centre, Maltravers Road, Littlehampton, West Sussex, BN17 5NA
Tel: 01903 259551
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Hastings, St Leonards
KSS CRC, 1a Crozier House, Shepherd Street, St Leonards on Sea, East Sussex, TN38 0ET
Tel: 01424 237229
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Eastbourne Community Payback
KSS CRC, 1 St Leonards Road, Eastbourne, East Sussex, BN21 3UH
Tel: 01323 407637
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KSS CRC Sussex Senior Attendance Centre
Brighton Aldridge Community Academy, Lewes Road, Brighton, BN2 4PN, Please contact the Officer in Charge (OIC) to discuss referrals and new orders - Adrian Darby.
Tel: 07715 422116
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Surrey

Guildford Office
KSS CRC, First House, Park Street, Guildford, Surrey, GU1 4XB
Tel: 01483 670172
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Redhill Office
KSS CRC, 3rd Floor, Tower House, 3 Cromwell Road, Redhill, RH1 1RT
Tel: 01737 767087
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Staines Probation Centre
KSS CRC, Swan House, Knowle Green, Staines, TW18 1XS
Tel: 01784 770352
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KSS CRC Surrey Senior Attendance Centre
First House, Park Street, Guilford, Surrey, GU1 4XB. Please contact the Officer in Charge (OIC) to discuss referrals and new orders - Adrian Darby.
Tel: 01483670172
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General enquiries

For general enquiries, please contact:

Kent, Surrey and Sussex Community Rehabilitation Company
Maidstone Corporate Centre
3rd Floor, Maidstone House
King Street
Maidstone
ME15 6AW

01622 239147

contact@ksscrc.probationservices.co.uk

Partnerships

We work with a wide variety of organisations to help individuals make positive changes to their lives, reduce reoffending and protect the public.

Our partners from across the public, voluntary and community sectors span a range of services and specialisms.

We are continually exploring new opportunities and partnerships, particularly with SMEs and across the voluntary and community sectors, to develop and grow our work with service users.

If you’d like to explore opportunities to work in partnership with KSS CRC, please visit our
group partnership page where you can find more information and register on our partnership portal.

Comments

How to make a complaint

We aim to provide a high standard of service across our organisation. If we do receive a complaint, our aim is to try to resolve it as quickly, informally and satisfactorily as possible.

If KSS CRC is currently supervising you and you would like to complain, we recommend you speak to the relevant senior probation officer at the probation office that manages your sentence first. Often, we can resolve the issue without the need for a formal investigation.

If you are unable to resolve the matter informally, you should send the complaint in writing to:

Complaints
Kent, Surrey and Sussex Community Rehabilitation Company
Maidstone Corporate Centre
3rd Floor, Maidstone House
King Street
Maidstone
ME15 6AW

or email: complaints@ksscrc.probationservices.co.uk

Please note: Service users should not use this email address to contact their case manager about their appointment or any other matter. Please telephone your case manager instead. 

We will write to you, within five working days of receiving your complaint, to explain how we will handle your complaint. This letter will give you the date when you can expect the outcome of your complaint and may include a proposal to try to resolve it informally.

We may ask an appointed investigator to interview you face-to-face to find out the nature of your complaint.

If we attempt to resolve your complaint informally but we haven’t dealt with it to your satisfaction, you can still pursue the complaint formally.

If you are still not happy with the outcome of your complaint, you can appeal in writing. We will explain the appeals process in the letter we send to you in the earlier stages of your complaint.

If you are still not satisfied with the decision, the Prisons and Probation Ombudsman can investigate:

  • Complaints prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and immigration detainees make
  • Deaths of prisoners, young people in detention, approved premises’ residents and immigration detainees due to any cause, including apparent suicide and natural causes.

Visit the Prisons and Probation Ombudsman’s website.

Or write to them at:

Prisons and Probation Ombudsman
Third Floor
10 South Colonnade
London E14 4PU

The Prisons and Probation Ombudsman will only investigate a complaint once the KSS CRC complaints process is complete.

Media

For media and press enquiries, please email our press office:

media@seetec.co.uk

Or call 07786624149